Description
- Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00-19:00 or 1100-2000
- Support 365 days a year including weekends and holidays (shifts)
Requirements
- At least 1 year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
- Effective in Native written communication skills in Thai.
- Business level English.
- Business level Japanese (Nice to have).
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- English skills are nice to have but are not needed.
- Team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who we are:
PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.