Localization Academy

Traditional Chinese Customer Support Agent – Gaming

⚠️ This job was posted more than 2 weeks ago and may no longer be active

Imagine more for your career in games!

  • How about working for a gaming company that is constantly evolving?
  • Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

Keywords Studios

About Us

Keywords Studios 25 yearsthe leading providerPlayer Support together

  • Power of Partnership: We work as one team with our clients and support them with passion and purpose
  • One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team
  • Raise the Game: We innovate and improve to help our clients and the industry succeed
  • Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment
  • Trust Through Transparency: We communicate and act with honesty, integrity and accountability

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent (Customer Support Agent):

  • You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service
  • You’ll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You’ll be responding to their inquiries through email and chat, but don’t worry, you won’t be taking any phone calls!
  • Collaboration is essential in this role. You’ll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground

You are an ideal candidate for this position if:

  • You have excellent Traditional Chinese language skills, especially in writing. You can communicate fluently and confidently in Chinese at a C1-C2 level.
  • You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
  • You are located in Taiwan.
  • You are familiar with either MS Office or Google Suite apps and can use them effectively.
  • You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability

Optionally, it would be great if:

  • You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training
  • You are passionate about video games – this can make your job a lot more enjoyable for you, however it is not crucial

The steps of our recruitment process:

  • Online language assessment (Traditional Chinese and English) to better evaluate your written skills – you’ll receive an invitation email on your inbox
  • Interview via MS Teams with one of our recruiters and local HR (online). For some projects there might be a second interview with a Team Lead or an Operations Manager