Title: Senior Manager of Operations, CSOFT Health Sciences (successful candidates must be willing to be in the Boston office 4 days a week with Friday’s being remote.)
Detailed Job Description:
Our Senior Manager of Operations CSOFT Health Sciences (HS) will lead hands-on operational Project Management for our North America team as well as Account Management responsibilities which include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful candidate will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations. Ultimately, the successful candidate should also collaborate with our sales team to achieve sales quotas and grow our business. Successful candidates must be willing to be in the Boston office 4 days a week with Friday’s being remote.
Responsibilities will include but are not limited to:
- Manage and help build our operational team in North America
- Operate as the lead point of contact for any and all matters specific to your teams customers
- Build and maintain strong, long-lasting customer relationships
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Help develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Prepare reports on account status
- Assist with high severity requests or issue escalations as needed
Desired skills:
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Knowledge of life science translation projects required
- Knowledge of linguistic validation an asset
Requirements:
- BA/BS degree in Project Management, Business Administration, Sales or relevant field
- At least 5 years of work experience as an Project Manager or other relevant experience within the localization & translation industry
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
Location: 1 Post Office Square, Boston, Massachusetts USA
About CSOFT International
CSOFT International is a leading provider of cross-border communications for enterprises seeking growth in global markets. Our expertise in translation and localization, documentation, and branding encompasses a full range of end-to-end content and consulting services that we deliver in over 250 languages. With a focus in health sciences and smart technology, we work closely with our clients to deliver precision solutions to the challenges of engaging markets, consumers, and regulatory environments worldwide. CSOFT’s operations are segmented in two core service areas dedicated to our clients’ distinct requirements: CSOFT Health Sciences, and CSOFT Communications. For more information, please visit www.csoftintl.com
About CSOFT Health Sciences
CSOFT Health Sciences provides end-to-end medical translation services for all phases of the product lifecycle, from pre-clinical to post-launch. We also specialize in market access consulting and CTD/eCTD submissions with the FDA, EMA, and NMPA. Our operations are compliant with ISO 17100 and certified in ISO 9001:2015 and ISO 13485:2016, ensuring our customized solutions meet the rigorous regulatory requirements of global submissions. For more information, please visit www.csoftintl.com