Job role
POSITION: VP (Operation)
Experience: 10+ years
Location: Sector 16A, Film City, Noida, UP
Working: Work from office (6 day, Saturday WFH) – 9AM-6PM
Company size: 51-200 employees
Headquarters: Delhi, Uttar Pradesh
About Company: Our client is a Gen-AI company dedicated to personalizing business communication and making it hyper-local to attract non-English speakers. We address the significant gap in internet content availability for the vast majority of the world’s population who do not speak English.
Role Overview
We are seeking a Vice President of Operations with deep expertise in localization to manage the end-to-end delivery of translation projects and oversee our translator operations. The ideal candidate must have a strong technical background, with a focus on localization tools and technology, to drive operational excellence and deliver quality translations at scale
Key Responsibilities
- Operations Leadership:
- Oversee project delivery, ensuring timely completion, high quality, and adherence to client specifications.
- Develop operational strategies for scalable workflows that leverage AI and automation.
- Collaborate cross-functionally with tech and sales teams to align operational goals with business strategy.
- Translator Management:
- Lead the recruitment, onboarding, and management of translators (in-house and freelance), optimizing translator performance and engagement.
- Localization Project Delivery:
- Drive project management of multilingual localization efforts, coordinating resources for timely, accurate translations.
- Engage directly with clients for high-priority or complex localization projects.
- Address potential project challenges with quick and effective solutions.
- Technology Integration:
- Collaborate with the tech team to fully integrate AI-driven machine translation tools like DOTA into the localization process.
- Lead the adoption of automation tools such as CAT (Computer-Assisted Translation) tools, TMS (Translation Management Systems), and AI-powered smart end pointing to optimize workflow efficiency.
- Stay up to date on emerging AI/ML technologies in the localization space to drive process improvements.
- Quality Assurance:
- Implement quality assurance processes to maintain high translation standards.
- Use data and analytics to continuously improve project performance, translator productivity, and translation quality.
- Team Leadership & Development:
- Lead a high-performing operations team, encouraging collaboration and innovation.
- Facilitate ongoing training to keep the team updated with the latest tools, best practices, and localization trends.
Required Tools/Software Knowledge
- CAT Tools: Experience with industry-standard tools like SDL Trados Studio, MemoQ, or Wordfast.
- TMS (Translation Management Systems): Familiarity with XTM Cloud, Memsource, or Smartling for managing localization projects.
- QA Tools: Knowledge of Xbench, Verifika, or other tools for ensuring translation quality.
- Localization Automation: Experience with AI/ML-powered translation engines and platforms like Devnagri’s DOTA or other similar tools.
- CMS Integration: Experience integrating TMS with content management systems like WordPress, Magento, or enterprise platforms.
Qualifications
- Bachelor’s degree in Operations, Technology, or a related field; MBA preferred.
- 10+ years of experience in operations management with a focus on localization and language services.
- Proven leadership in managing large translator teams, freelancers, or vendors.
- Deep technical expertise in localization software, CAT tools, and AI-powered platforms.
- Strong project management skills, with experience in overseeing complex multilingual projects.
- Excellent communication, problem-solving, and decision-making skills.
What We Offer
- Competitive salary and benefits.
- An innovative work environment with exposure to AI/ML localization technologies.
- Career growth opportunities in a fast-growing tech-driven company.
- A culture of collaboration, innovation, and impact.