Localization Academy

Lingohub Review: How Good Is Their Customer Support?

We tested how Lingohub handles user inquiries. If customer support is important to you, watch this video review when picking your Translation Management System 💡

How good is the customer support of Lingohub? We decided to find out by putting their support team to the test. We’ll approach Lingohub from two angles, as a potential client and as a registered freelancer. For the client scenario, I’ll be using the alias Jeff Thomason from aliensuite.org, a domain with no online presence.

For the freelancer scenario, I created a Gmail account for Lucy McLean and registered on Lingohub. Let’s dive in and see how Lingohub responded to both our client and freelancer inquiries. As a client, I navigated to the contact link in the footer of Lingohub’s website.

They offer several contact options, sales, general questions, partnerships, and job applications. I chose talk to sales, which led me to their sales email without any additional form to fill out. On Tuesday at 3.35pm, I sent an email inquiring about their platform’s support for a multilingual WordPress website, API limitations, and pricing details.

I kept checking my inbox regularly, but even after 10 days, there was no reply to my client inquiry. It was a complete silence from Lingohub’s sales team. For the freelancer scenario, I easily found a support contact option in the user interface.

It opened a pop-up window where I could send a message, though I found it odd that I had to enter my email despite being logged in. Their promise was to respond within a day. On Wednesday at 6.25am, I sent a message asking about testing their online editor with a JSON file.

Unlike Jeff, Lucy the freelancer received a response within just 12 minutes. The reply was direct and addressed my questions without any unnecessary information. It was exactly what I needed.

So there you have it, two very different experiences with Lingohub’s support. As a potential client, I was left without any response even after 10 days. But as a freelancer, I received a prompt and helpful reply in record time.

We’re always creating new localization content

Make sure you don’t miss anything. Join 4188 other professionals on our mailing list and be the first to get our upcoming newsletter. 

If you enjoyed that, you’ll love these…