About Us:
CSA Research is a leading market research firm specializing in providing actionable insights to help businesses make informed decisions in the localization and globalization industry. We pride ourselves on our comprehensive approach and innovative methodologies, ensuring our clients achieve their strategic goals.
Job Summary:
We are seeking an experienced and client-focused Associate Renewals and Retention Manager to join our team. This role is crucial in maintaining strong client relationships by managing renewals, driving retention strategies, and identifying upselling and cross-selling opportunities. The ideal candidate will excel at fostering client engagement while ensuring consistent revenue growth.
Key Responsibilities:
- Manage the full client renewal process, ensuring timely contract extensions and minimal churn.
- Develop and implement strategies to improve client retention and satisfaction.
- Identify and act on upselling and cross-selling opportunities to expand client accounts.
- Build strong client relationships through regular communication and proactive support.
- Collaborate with internal teams to address client concerns and deliver tailored solutions.
- Track renewal timelines, maintain accurate client records, and manage all related documentation.
- Provide insights to clients on new services, features, or updates that may benefit their business.
- Monitor client health and identify potential risks to proactively address concerns.
- Contribute to achieving company revenue targets by ensuring a stable and growing client base.
Qualifications:
- Bachelor’s degree in Business Administration, Sales, or a related field.
- Proven experience in account management, client retention, or sales roles.
- Strong communication and relationship-building skills.
- Ability to identify client needs and recommend suitable solutions.
- Excellent organizational skills with the ability to manage multiple accounts simultaneously.
- Experience using CRM systems to track client interactions and manage renewals.
- Results-driven with a focus on achieving retention and revenue goals.
Preferred Experience:
- Previous experience in renewals, upselling, or cross-selling in a B2B environment.
- Familiarity with market research or subscription-based business models is a plus.
If you’re passionate about building lasting client relationships and driving business growth, we’d love to hear from you!