Payment, cancellation and refund policy
SECTION 1 – APPLICABILITY
This Payment, Cancellation, and Refund Policy has been written for all our users, clients, buyers, and other users who have used the services from the website of Localization Academy. This includes all customers from all parts of the world.
SECTION 2 – PAYMENT POLICY
The users will be able to pay either for the courses available on and through our website either through Stripe or PayPal that are the only Payment methods available through Localization Academy’s website. We have the right to change, add or remove any payment gateway for our business. All of the payment platforms have their own rules and regulations for data collection and data processing policies which can be read by accessing the privacy policies of these payment platforms. You can follow the links for consulting the privacy policies of these platforms. The courses and services on our website will be paid through Stipe and PayPal which are payment gateways on the Thinkific’s platform.
SECTION 3 – CANCELLATION POLICY OF ONLINE COURSES
Since our services are available digitally, online, and through streaming platforms which means that our services are designed to be made instantaneously, therefore, we only offer refunds on a limited basis. As a user, you have the choice to cancel anytime before accessing Module 4 of any course (also called “Day 4” or just “04”). The claim for refund is limited to the accessing of Module 3 and after that, there will not be any refunds granted. Once the services have been canceled the amount that a user has paid will be refunded.
SECTION 4 – CANCELLATION POLICY FOR SIMULATION-BASED TRAINING
No refunds are granted for any reasons whatsoever for simulation-based training. The simulation-based plan for each individual is unique and customized based on the users’ behavior and ability with individual performance reports. Therefore, in order to make sure that our services are being provided without any interruption and in order to prevent abuse to our simulation-based training we don’t offer any refunds once the training has started.
SECTION 5 – REFUND PROCESS
Once your refund request has been received and accepted, please allow 3 to 5 business days for your refund to be processed. If a refund is approved, the refunded amount will be credited to the original method of payment. This refund amount may take some time to show in the client’s records, so before contacting us, the users and buyers of our services are requested to check with their respective credit card companies, banks, or other payment services.
SECTION 6 – CONTACT US
If you have any inquiries, make sure to contact us through the following email: firstname.lastname@example.org.