Associate Project Manager (Language Services)

Primary Purpose

Under the direct supervision of a Program Manager (including Associate or Senior level) the Associate Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LxD) teams, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery.

The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.

Essential Functions

Client Service

• Collaborates with the team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
• Acts as a backup client contact when team members are absent.
• Contributes to presentations educating clients about specific projects, project types or about RWS Regulated Industries in general.
• Participates in the client post-mortem process.
• Supports client relationship and provides regular status reports on projects.
• Maintains positive client perceptions.
• Ensures client satisfaction by proactively seeking and offering solutions.
• Addresses day-to-day client queries and concerns with guidance from immediate supervisor. Escalates client issues related to more complex or general account items to immediate supervisor.
• Responds to client requests in a timely manner.

Project Management

• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engages in quotation preparation.
• Launches and coordinates standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
• Produces reports and develops internal post-mortems to help improve processes and reduce risk.
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Follows up on purchase orders, approves invoices and escalates payment issues where necessary.
• Assists in or leads the creation of custom workflows and project instructions.
• Approves Project Plans (including vendor purchase orders) for specified accounts prior to project launch.
• Collaborates with cross-functional teams on CAPAs.
• Participates in periodic review of projects with senior production team members to ensure quality and consistency.

Resource Coordination

• Collaborates with the Supply Chain team to identify resources meeting cost requirements.
• Engages with Supply Chain. May create and send POs to resources.
• Ensures project resources have the necessary tools and information to accomplish tasks.
• Alerts resources of schedule or scope changes.
• Provides feedback to Supply Chain on resource performance.

Account Development

• Supports Global Account team to improve overall budget, efficiency, and quality.
• Gathers information to forecast upcoming work on various accounts and alerts the team as necessary.
• Assists with account-related meetings and presentations.
• Supports execution of approved account opportunities and their implementation.

Teamwork

• Collaborates with project team members as necessary to perform and complete daily project tasks.
• Makes recommendations for process improvements to have a positive impact on profitability and/or quality.
• Mentors junior staff as needed.

Skills and Experience

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
• One to three years of hands-on experience coordinating projects within the localization or translation industry.
• Demonstrated successful customer service/account management experience, generally a minimum of one year.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
• Demonstrated successful mentoring experience preferred.
• Verbal and written fluency in at least one foreign language a plus.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.