Our client is a mid-size translation provider committed to empowering immigrant and LEP communities through language access in different sectors; providing localization translation and interpretation services in more than 150 languages.
LATAM – based / Remote / Full-time /
Summary
We seek an Enterprise Account Manager to drive revenue growth and retention within strategic enterprise accounts. This role focuses on managing enterprise-wide contracts, expanding existing business, and strengthening relationships with senior and C-level stakeholders. The ideal candidate has experience managing multimillion-dollar portfolios ($3-4M+ annually) and excels in account expansion, contract negotiation, and stakeholder engagement.
Responsibilities
• Manage and grow enterprise accounts, ensuring long-term success and revenue growth.
• Develop and execute account plans to identify cross-sell and upsell opportunities.
• Analyze client data and revenue trends to identify risks and opportunities.
• Build trusted relationships with senior executives and key stakeholders.
• Oversee enterprise-wide contracts, ensuring alignment with client and company goals.
• Lead contract negotiations, renewals, and pricing discussions.
• Collaborate with internal teams (Operations, Sales, Client Services, and Leadership) to ensure seamless service delivery.
• Conduct business reviews and presentations to track performance and drive growth strategies.
• Maintain accurate CRM records for data-driven decision-making.
• Serve as the primary escalation point, ensuring quick resolution of client issues.
Requirements
• 5-8 years of experience in strategic account management, client success, or B2B sales.
• Previous experience in the language services industry is required.
• Proven track record of managing and growing enterprise accounts with $3-4M+ in annual revenue.
• Knowledge of procurement, compliance, and contract management in regulated industries.
• Experience engaging C-level and senior executives, with strong stakeholder management skills.
• Strong knowledge of contract negotiation, renewals, and enterprise contract management.
• Data-driven mindset, with experience in tracking KPIs, forecasting revenue, and identifying growth opportunities.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM systems (Salesforce, HubSpot, or similar).
• Ability to travel quarterly within the US for client meetings.
• Ability to thrive in a fast-paced, growth-oriented environment.