Quality Assurance Tech I

Job Title: Quality Assurance Technician I

Job Description

You will execute manual and automated test cases, validate cultural and linguistic accuracy, and identify, document, and track defects to resolution. Working within a defined test strategy and established Standard Operating Procedures (SOPs), you will collaborate closely with QA Engineers, QA Managers, and cross-functional teams to deliver reliable, natural, and culturally relevant voice interactions for customers.

Responsibilities

• Execute manual test cases accurately, following established SOPs and templates across existing components and features.
• Perform cultural and linguistic validation to ensure responses are accurate, natural, and appropriate for the target locale, including verification of localisation elements such as date, time, units, and currency.
• Assess linguistic aspects such as language fluency, dialect features, colloquialisms, speech fluidity, pitch, tone, and overall cultural relevance of responses.
• Run automated test scripts, review automation failures, analyse root causes, and collect logs and traces to support further debugging.
• Reproduce defect behaviour in components and features to validate issues and confirm that fixes are effective.
• Perform defect verification to ensure resolved defects no longer reproduce across relevant environments, locales, and devices.
• Create clear, well-documented defect reports with detailed steps to reproduce, expected versus actual behaviour, logs, and screenshots.
• Escalate appropriately when test scripts fail or when actions are required that deviate from established SOPs.
• Analyse test results and provide clear, structured reporting on test execution status to stakeholders, partners, and other teams.
• Install and configure software, tools, and test environments across multiple platforms, including Mac, Windows, Linux, and mobile devices, to support testing activities.
• Recommend improvements to SOPs, tools, and metrics to increase the efficiency and effectiveness of testing processes.
• Support regression testing by executing test plans across multiple locales, endpoints, and device types.
• Collaborate closely with team members to remove blockers, share findings, and ensure timely delivery of high-quality results.
• Apply strong attention to detail and follow documented procedures precisely to maintain consistency and reliability in test outcomes.
• Use Microsoft Office and similar productivity tools to document findings, prepare reports, and manage test-related data.
• Leverage research and analytical skills to investigate issues, interpret logs and error messages, and distinguish between product defects and environment-related problems.

Essential Skills

• At least 2 years of experience in software quality assurance or software testing.
• Proven experience executing manual and automated test cases in a structured testing environment.
• Hands-on experience with defect creation and management using bug tracking tools such as JIRA.
• Ability to review automation failures, identify root causes, and differentiate between genuine defects and environment or data issues.
• Ability to read and interpret logs, traces, and error messages for debugging and issue analysis.
• experience installing and configuring software, tools, and test environments across Mac, Windows, Linux, and mobile devices.
• Strong attention to detail with the ability to follow documented procedures and SOPs accurately and consistently.
• Excellent written and verbal communication skills in English for documentation, reporting, and collaboration with distributed teams.
• Technical aptitude and confidence working with software tools, test environments, and device configurations.
• Self-sufficiency in following SOPs, troubleshooting basic blockers, and escalating issues appropriately.
• Proactive communication style, keeping stakeholders informed of progress, blockers, and test results without prompting.
• Strong sense of ownership and responsibility for the quality and accuracy of test results.
• Competence in using Microsoft Office or similar office productivity tools.
• Solid data entry capabilities and research and analytical skills relevant to QA and testing work.

Additional Skills & Qualifications

• Fluent proficiency in one or more non-English languages, particularly Dutch, German, and/or French.
• experience with cultural and linguistic validation, ensuring that content is appropriate, natural, and accurate for specific languages, dialects, and cultural contexts.
• experience testing voice assistants, conversational AI, or products based on natural language understanding (NLU).
• Familiarity with automation frameworks and the ability to run and review automated scripts, for example using Python, Ruby, or Shell scripts.
• experience with internationalisation (i18n) and localisation testing across multiple languages and locales.
• Exposure to CI/CD pipelines and a clear understanding of the Software Test Life Cycle (STLC).
• experience working in Agile or Scrum environments, including participation in sprints and iterative delivery cycles.
• Familiarity with smart home and IoT devices such as voice-enabled speakers, streaming devices, and tablets, or similar consumer electronics products.
• Interest in languages, social and cultural anthropology, consumer product internationalisation, and large language models.
• Understanding of quality assurance and quality control principles, including quality management systems.
• Knowledge of medical terminology where relevant to content or domain-specific testing.
• Demonstrated bias for action, taking initiative to unblock testing, pick up available work, and contribute to team goals.
• Curiosity and a strong desire to learn new tools, technologies, and testing practices, continuously improving skills and processes.

Why Work Here?

You will join a collaborative, international team focused on creating high-quality, culturally relevant customer experiences. The environment encourages proactive communication, ownership, and continuous learning, giving you the opportunity to deepen your technical skills in automation, AI, and localisation. You will work with modern tools and processes, including Agile methods and CI/CD, while contributing to widely used consumer technologies. The culture values curiosity, initiative, and self-sufficiency, offering a supportive setting where your ideas for process and quality improvements are welcomed and acted upon.

Work Environment

The role sits within a structured quality assurance environment that follows defined test strategies, Standard Operating Procedures, and established templates. You will work closely with QA Engineers, QA Managers, and cross-functional partners, often in an Agile or Scrum setting with iterative delivery cycles. Day-to-day work involves using a range of technologies and tools, including bug tracking systems such as JIRA, automation frameworks and scripts (for example in Python, Ruby, or Shell), and office productivity tools such as Microsoft Office. Testing covers multiple platforms and devices, including Mac, Windows, Linux, mobile devices, and smart home or IoT products. You will interact with CI/CD pipelines and modern software development practices, and you will regularly install an
d configure software and test environments. The role requires careful documentation, clear reporting, and consistent adherence to SOPs in a professional, detail-oriented setting

Location

Dublin, Ireland

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as “Allegis Group”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the “Contacting Us” section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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