Project Manager UK (m/f/d) – Full Time
In Mainz, Germany
This Is Where Your Skills Come In
This is the right position for you if you have a passion for languages and project management. At Textbroker, these two disciplines work together hand in hand to deliver the best content possible to all of our clients.
Your mission: You hold the reigns and are firmly in charge of our UK platform (www.textbroker.co.uk).
In detail this means
- You keep an eye on who registers as a client and closely supervise your new clients – whether they need author suggestions or feedback on their briefings: you are their primary contact, you help them navigate through the platform, and you actively approach them.
- You also advise and support your authors: you give them tips on how to work with clients, clarify technical bugs, and provide them with helpful tutorials and blog articles
- You monitor the journey of your customers’ orders: from activation to the successful delivery of the text, including plagiarism check and matching with the right author
- You get to know your authors: you know who specialises in what kind of text, i.e. who is the expert on which topic, you can recommend them to your clients, and you occasionally check the quality of their work
- Brexit is not a thing for Textbroker: if necessary, you support other Textbroker platforms in their daily work and you discuss current matters in weekly meetings with the entire EU department
- You will take care of Textbroker UK’s online presence by publishing regular blogposts and actively using social media
- You translate marketing emails and software features from German – the English version serves as a template for other languages
What You Bring To The Table
- High language proficiency in English required (business level)
- University degree/training in communication, languages, humanities or similar
- Initial work experience in customer service and the service industry is an advantage
- Enjoyment in dealing with people and eagerness to help
- Curiosity, initiative
- Ability to multitask
- Good knowledge of German required (B2)
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