🚀 Welcome to Your Next Adventure!
We are seeking a results-driven Localization Team Lead to oversee our translation and moderation operations across multiple markets. This role will be responsible for leading a team of localization specialists, ensuring high-quality output, SLA adherence, operational efficiency, and continuous process improvement while serving as the key point of contact for stakeholders.
🛠 What You’ll Get Your Hands On
- Lead, manage, and develop a team of translators, moderators and onboarding associates across multiple markets.
- Monitor daily inflows, workload distribution, and team capacity to ensure timely delivery against SLAs.
- Track productivity, quality, and operational KPIs, ensuring targets are consistently achieved.
- Identify bottlenecks, operational risks, and capacity constraints, and proactively implement corrective actions.
- Conduct regular coaching sessions, performance reviews, and development plans for team members.
- Support career growth and succession planning by identifying and grooming high-potential employees.
- Collaborate with Quality and Training teams to improve translation accuracy, moderation standards, and process compliance.
- Act as the primary point of contact for business stakeholders, managing expectations and providing regular operational updates.
- Escalate system, workflow, and process issues to Product and Tech teams, ensuring timely resolution.
- Drive process optimization initiatives to improve efficiency, quality, and turnaround times.
- Analyze operational trends and provide actionable recommendations to improve performance and scalability.
- Ensure adherence to localization guidelines, content standards, and company policies across all markets.
- Support new market launches, process rollouts, and operational change management initiatives.
🧙♂️ The Magic You Bring
- Strong people management and leadership skills.
- Excellent stakeholder management and communication abilities.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience managing productivity, SLA, and quality-driven operations.
- Ability to effectively coach, mentor, and develop teams.
- Strong organizational and workload management skills.
- Experience identifying operational gaps and driving process improvements.
- Ability to thrive in a fast-paced, high-volume operational environment.
- Bachelor’s degree in Business Administration, Operations, Languages, Linguistics, or a related field.
- 4+ years of experience in Localization, Translation, Content Operations, Moderation, or related operational functions.
- At least 1–2 years of experience leading teams in a production or operations environment.
- Bilingual proficiency in English and Arabic is required.
- Experience managing outsourced teams and regional operations is highly preferred.
- Experience in e-commerce, marketplace, content, or catalog operations is a plus.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It’s All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn! #LI-DNI