Quality Controller
Remote | Global Opportunities | Language Services Industry
About Empower
Empower is a specialist language services partner to the global insights and market research industry.
For over 25 years, we have been helping research professionals deliver accurate, actionable, and culturally relevant insights across markets, languages, and methodologies.
Our team of passionate linguists combines language expertise with deep market research knowledge, enabling clients to confidently run multilingual projects around the world. From large-scale quantitative studies to complex qualitative research, we help ensure that language never becomes a barrier to understanding people.
We believe multilingual projects should be as seamless and efficient as possible. That’s why we offer a comprehensive range of insight language services, including:
- Translation and proofreading
- Localisation
- Coding and theming
- Verbatim services
- Online survey link checking
- Audiovisual translation and transcription By taking care of the language element with accuracy, expertise, and efficiency, we give our clients more time to focus on the research itself.
As a fully remote global organisation, we bring together talented professionals from around the world who share a commitment to quality, continuous improvement, and exceptional client service.
The Opportunity
We are seeking Quality Controllers to join our growing Quality team.
Reporting to the Quality Manager, you will play an important role in ensuring that client deliverables meet the highest standards of quality, accuracy, consistency, and presentation before final delivery.
You will work closely with Client Success Managers, suppliers, and internal stakeholders to support excellent project outcomes and contribute to continuous improvement across our operations.
Expected Start Date: 1 August 2026
Key Responsibilities
1. Quality Assurance
- Perform detailed quality checks on project deliverables.
- Verify accuracy, consistency, completeness, and adherence to client requirements.
- Ensure projects meet Empower’s quality standards before delivery.
2. Project Collaboration
- Work closely with Client Success Managers throughout project delivery.
- Communicate effectively with suppliers to support successful project outcomes.
- Provide recommendations that improve quality, efficiency, and client satisfaction.
3. Administrative Excellence
- Maintain databases and quality-related records.
- Ensure project documentation is organised, accessible, and up to date.
- Complete project administration accurately and on time.
4. Client-Ready Output
- Prepare completed projects for final client delivery.
- Ensure outputs are professionally presented and meet agreed requirements.
- Support consistent delivery standards across all projects.
5. Continuous Assessment & Improvement
- Provide constructive feedback to suppliers and internal stakeholders.
- Support evaluation of technology solutions and workflows.
- Identify opportunities for improvement that enhance service quality and efficiency.
What We’re Looking For
The ideal candidate will demonstrate:
- Excellent attention to detail
- Strong organisational and time management skills
- A structured and methodical approach to work
- Strong written communication skills
- The ability to manage multiple priorities effectively
- A proactive mindset focused on quality and continuous improvement
- Confidence working within a remote, global environment
Experience within translation, localisation, quality assurance, project coordination, administration, or related fields would be advantageous.
Preferred Language Skills
While not mandatory, we would particularly welcome applications from candidates who are fluent in:
- Arabic
- Chinese (Mandarin)
Availability Hours
As a global business supporting clients and suppliers across multiple regions and time zones, flexibility is important within this role.
Successful candidates will be expected to provide approximately 7.5 working hours per day, with exact schedules agreed based on business requirements and individual circumstances.
Working hours will typically fall within the window of:
09:00 AM – 10:00 PM (UK time)
The agreed working pattern may vary across team members to ensure appropriate coverage across our client base and operational needs.
Development & Support
This role includes a structured 6-month milestone and development programme to support successful onboarding and long-term success in the position.
The programme includes:
- Structured training and learning
- Regular feedback and development discussions
- Clearly defined milestones and expectations
- Ongoing support from the Quality Manager and wider team
Our Values
Strive for WOW: If you love exploring better ways to do things, and are motivated by the quality of your work, you’ll find your people here.
Smart Minds, Kind Hearts: If you can stay thoughtful under pressure and use your intellect with compassion, you’ll be a hero in our team.
“We”, Not “Me”: If you enjoy collaborating, sharing ideas, and lifting others up, you’ll thrive here.
Compensation
Compensation will be based on qualifications, experience, location, and engagement arrangement.
We welcome applications from suitably qualified professionals globally and are able to consider different engagement models depending on location and legal requirements.
Join Us
If you’re passionate about quality, enjoy working collaboratively, and want to help deliver outstanding experiences for clients around the world, we’d love to hear from you.
🔗 APPLY HERE: https://empowertranslate.com/current-vacancies_quality-controller/
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