Rush Translations & Immigrant Services is a growing language services company specializing in professional translation and interpretation services for individuals, businesses, law firms, and organizations. We provide reliable language solutions with a strong focus on quality, responsiveness, and excellent client service.
We are looking for a Client Relations Coordinator to join our Translation Services team. This is a full-time position ideal for someone who is highly organized, proactive, responsive, and customer-focused, and who enjoys working in a fast-paced environment.
Position Overview
As a Client Relations Coordinator, you will support the day-to-day operations of our translation services by coordinating client orders, following up with clients, preparing quotes, and ensuring that requests are handled accurately and on time.
You will serve as an important point of contact between clients and our internal team, helping ensure a smooth experience from the initial request through the completion of each translation order.
Key Responsibilities
- Coordinate translation orders from initial request through completion.
- Respond promptly and professionally to client inquiries via email and, when needed, phone.
- Follow up with clients regarding quotes, orders, payments, documents, and project status.
- Prepare and send accurate quotes and proposals in a timely manner based on client requests.
- Monitor incoming translation requests and ensure they are addressed promptly.
- Coordinate with translators and internal team members to ensure orders are completed according to client requirements and deadlines.
- Maintain accurate and organized client and project records.
- Update internal systems and tracking tools with relevant order information.
- Follow up on pending requests and ensure no client inquiry is overlooked.
- Assist with resolving client questions, concerns, or issues in a professional and timely manner.
- Provide occasional phone support when needed.
- Communicate clearly with clients and internal team members to ensure smooth workflow.
- Support other administrative and client-relations tasks related to the translation department as needed.
Requirements
- Excellent written and spoken Spanish and English
- Strong communication and customer service skills.
- Highly organized with exceptional attention to detail.
- Strong follow-up skills and the ability to stay on top of multiple requests.
- Able to prioritize tasks and meet deadlines in a fast-paced environment.
- Professional, responsive, and dependable.
- Strong problem-solving and critical-thinking skills.
- Comfortable working independently while also being a strong team player.
- Previous experience in client relations, customer service, project coordination, translation services, administrative support, or virtual assistance is preferred.
- Experience with Outlook, OneDrive, Asana, CRM systems, or other project-management/scheduling tools is a plus.
- Experience in the translation or language-services industry is highly desirable.
What We Are Looking For
We are looking for someone who is:
- Reliable and dependable.
- Fast and responsive, especially when handling client requests.
- Highly organized and detail-oriented.
- Professional and courteous when communicating with clients and team members.
- Proactive and capable of following up without constant supervision.
- Comfortable managing multiple priorities at the same time.
- Able to work under pressure while maintaining accuracy and professionalism.
- A quick learner with a positive, solutions-oriented attitude.
- A team player who is willing to support colleagues when needed.
- Fully committed to a full-time position and able to consistently dedicate the required time and attention to the role.
Schedule and Availability
This is a full-time position requiring a strong and consistent commitment to the role.
We are looking for someone who can work flexible hours within the Eastern Time Zone (ET), preferably during the 9:00 AM–5:00 PM ET business window. Some flexibility may be required depending on client needs and workload.
Compensation
$5–$7 USD per hour, depending on experience and qualifications (DOE).
The final rate will be determined based on the candidate’s experience, skills, language-services knowledge, and overall qualifications.
Why Join Rush?
This is an opportunity to join a growing language-services company where your work will have a direct impact on the client experience and the successful delivery of translation services. The ideal candidate will have the opportunity to grow with the company while working closely with an experienced and supportive team.
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