Introduction
At AI AVATAR, we create intelligent AI companions designed to help users feel happier, more confident, and truly understood. Our AI companions offer emotional support, engaging conversations, and personalized interactions, making every user feel valued and empowered.
Recently, we proudly onboarded football legend Ronaldinho as one of our featured AI companions, allowing fans to interact with their idol like never before. Moving forward, we are expanding our community by partnering with more celebrities and key opinion leaders (KOLs) to bring even greater value to people worldwide.
Join us as we redefine human-AI connections and create a future where companionship and confidence are always within reach. 🚀
- Customer Service
- Handle inquiries via online ticketing system.
- Resolve customer issues professionally across support channels.
- Maintain and improve the online help center/knowledge base.
- Manage deposit/withdrawal operations and daily financial reports.
- Train new or junior team members if needed.
2. Community Management
- Keep customers informed via social media and outbound communications.
- Coordinate with moderators and track engagement metrics.
- Conduct surveys and market research; report trends and opportunities.
3. Localization & Testing
- Test products as a user and report bugs or translation errors.
- Translate content from English to local language.
- Support QA of translations and new features pre-release.
4. Sales & Marketing Operations
- Create basic content (text/video) using tools like Canva or Capcut.
- Explore new technologies (e.g., AI tools) to improve productivity.
- Monitor affiliate/sales platforms and report results regularly.
Requirements
- Proven work experience of 3+ years as a Customer Service Representative, 1 year as the leader in the technology industry.
- Have experience using ticketing/ email systems such as Zendesk, or other supporting CRM platforms.
- Holding a good understanding about CRM systems is a must for a senior position.
- Having 2-3 years experience of team management is a plus for a senior.
Qualifications
- Have passion with NFT, Crypto is a plus.
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management.
- Ability to understand a player’s concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills.
- English proficiency is a must.