Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do
- Expert proficiency in IBM Watson and IBM Discovery services (Mandatory)
- Experience in analyzing requirements to design Digital Assistant solutions by defining goals and conversational flows/dialogues is a must.
- Expert in configuring Watson Assistant with Integrated journeys, handling API’s with external systems.
- Must have experience in understanding the data models of Intents, Utterances and Integration journeys with external HR systems to interact and also ticketing tools such as Remedy and webchat tools such as IPSoft Amelia, Genesys etc.
- Experience in understanding Orchestration layer and configuration of API calls.
- Experience in debugging technics while configuring Assistant and discovery.
- Experience in designing global conversational flow and depending on local needs, manage their localization technical solutioning perspective including integrated journeys with HR Master system.
- Experience in definition, implementation and management of content ingestion solutions including the processes to improve content quality across all Vodafone markets (Global and local HR policies, FAQs, Articles etc)
- Experience in developing virtual assistant in 15+ different languages in local geographies using Watson/Google translation service.
- Keep current and Leverage latest Chat BOT/Digital Assistant features to improve conversational quality, and user experience.
Must understand SAFE Agile and Agile Methodologies and have experience in understanding Jira tool
Who You Are
- Must have excellent communication skills to work with a large team and across geographies.
- Ability to engage with customers at all level to identify their needs and gather new requirements
- Strong interpersonal skills, emotional intelligence and cultural awareness required for working in a multi-country, multi-cultural environments
- Attention to detail, Agile, Design and Critical Thinking
- Must have excellent interpretation and articulation skill set to interpret the requirements and articulate to the team.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What’s In It For You
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.