Company Description GLOBO is a technology-enabled patient communication company that empowers organizations to communicate in any language, 24/7 through a single, streamlined platform. The company provides real-time data, analytics, and insights to help users better understand and serve linguistically diverse populations. GLOBO’s services include telephone interpreting, video remote interpreting, on-site interpreting, and its innovative GLOBO KAI™ AI interpreter, along with translation and localization offerings. The organization specializes in language support for healthcare, courts, education, and government sectors, helping clients improve access, equity, and outcomes. GLOBO operates with the belief that communities are stronger when everyone can clearly communicate their needs.
Role Description This is a full-time remote role for candidates joining GLOBO’s language access and technology-enabled services team. Day-to-day responsibilities may include supporting multilingual communication workflows, coordinating language services requests, and ensuring timely, accurate delivery of interpreting and translation services. Candidates may assist with documenting processes, updating internal systems, and collaborating with cross-functional teams such as operations, customer support, and technology to improve service quality. The role may also involve monitoring performance metrics, contributing to process improvements, and supporting customer education on GLOBO’s platform and tools. Individuals in this role are expected to work independently, communicate clearly, and maintain a high level of professionalism in a distributed work environment.
Qualifications
- Ability to manage multilingual communication workflows and coordinate language services (interpreting, translation, localization).
- Comfort working with technology platforms, data, and analytics to track performance and service quality.
- Strong organizational, time management, and attention-to-detail skills for handling multiple requests and priorities.
- Clear written and verbal communication skills, with a customer-focused and culturally sensitive approach.
- Experience or interest in healthcare, legal, education, or government environments is beneficial.
- Ability to work effectively in a remote setting, including reliable internet access and proficiency with common collaboration tools.
- Demonstrated problem-solving skills and a proactive attitude toward process improvement.
- Relevant education or professional experience in language services, communications, operations, or a related field is preferred.
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