About the Opportunity
The organization is seeking a Head of Quality Operations to lead dataset quality across operations, including conversational, text-to-speech (TTS), and transcription data. Reporting to the Head of Operations, this full-time role is based in the United States and oversees quality standards, systems, and global workforce operations.
Key Responsibilities
- Own the quality bar across all data operations, including quality standards, calibration, consistency, and on-time delivery of datasets.
- Design the quality review structure, organized by language and region, to ensure consistent quality coverage across every dataset.
- Audit and review quality across languages, maintaining consistent calibration globally.
- Manage quality in unfamiliar languages through deliverables from native-speaker and cross-language gold sets.
- Plan capacity against production ramps and manage contingent workforce sourcing across multiple countries.
- Build and own dashboards tracking quality, throughput, and cost efficiency.
Required Qualifications
- 7 to 10+ years of experience in operations, including at least 3 years in senior leadership roles.
- Proven background managing quality operations for large contingent workforce networks across multiple countries.
- Demonstrated experience owning quality at scale, including calibration, capacity planning, and spend efficiency.
- Experience building systems directly, from tooling to contingent workforce sourcing at scale.
Preferred Qualifications
- Experience with speech, audio, or linguistic data.
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