Company Description GLOBO is a technology-enabled patient communication company that helps organizations communicate in any language, 24/7 through a single, easy-to-use platform. The company provides real-time data, analytics, and insights so users can better understand and serve linguistically diverse customer bases. GLOBO’s services include telephone interpreting, video remote interpreting, on-site interpreting, and the innovative GLOBO KAI™ AI interpreter, as well as translation and localization. The organization specializes in language support for healthcare, courts, education, and government sectors. GLOBO is driven by the belief that communities are stronger when everyone can clearly communicate their needs.
Role Description This is a full-time, remote role for Lao-speaking language professionals supporting GLOBO’s customers across multiple sectors. Day-to-day responsibilities include providing accurate and timely Lao–English interpreting via phone and video, and supporting on-site sessions when applicable. The role may also involve translating and localizing written materials, ensuring clarity, cultural appropriateness, and adherence to client guidelines. Lao interpreters and translators will use GLOBO’s technology platform, follow established workflows, and maintain confidentiality and professional ethics in all interactions. Collaboration with GLOBO’s support teams to resolve issues, provide feedback, and continuously improve service quality is an important part of this role.
Qualifications
- Strong proficiency in Lao and English, with excellent speaking, listening, reading, and writing skills.
- Demonstrated ability in interpreting or translating between Lao and English, preferably in healthcare, legal, education, or public services.
- Comfort with using technology platforms and tools for remote communication, scheduling, and documentation.
- Attention to detail, accuracy, and cultural sensitivity when conveying information across languages.
- Strong ethical standards, including commitment to confidentiality and impartiality.
- Effective time management and the ability to work independently in a remote, full-time environment.
- Previous experience with language services, customer service, or community support is beneficial.
- High school diploma or equivalent required; additional training or certification in interpreting or translation is a plus.
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