Description
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: Shift based – 11:00-20:00/12:00-21:00 – 40 hours a week.
- Support 365 days a year including weekends and holidays (shift work)
Requirements
- Fluent reading and writing skills in Japanese.
- Fluent reading and writing skills in English.
- Fluent reading and writing skills in Traditional Chinese.
- Experience in translation and/or localization is appreciated.
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, and technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee
- Trial period: 3 months / No change in conditions.
Who we are
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc