Our client is a global provider of localization, translation, and content services, this company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience.
Full-time / Remote/ Location: Italy/Spain/Poland Working Hours: 8am – 4:30 pm Irish time.
Summary
As a Localization Program Delivery Specialist, you will be responsible for ensuring the timely and high-quality delivery of localization projects, collaborating closely with a team of Project Managers on a large customer program. As a Localization Program Delivery Specialist, you will be responsible for ensuring the timely and high-quality delivery of localization projects, collaborating closely with a team of Project Managers on a large customer program.
The role involves complex and direct communication paths with internal teams, customers, and vendors, focusing on streamlining processes, optimization of localization workflows, and best-in-class deliveries. The candidate will be part of a diverse, global team operating in a follow-the-sun model, utilizing innovative processes and technology to deliver exceptional customer service.
The ideal candidate will possess a deep understanding of localization processes, workflows, and best practices within project and program management.
Responsibilities:
- Project Delivery: Oversee the end-to-end localization process, on-time deliveries, quality, budgets, and customer satisfaction.
- Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of localization workflows.
- Customer & Vendor Relationships: Support the Program Director and Operations Manager in maintaining strong relationships with customers and vendors, ensuring seamless communication and collaboration throughout the project lifecycle.
- Business Review Meetings: Contribute to business review meetings alongside the Program Director and Operations Manager, actively participating in discussions.
- Tool Proficiency: Work within required tools, gain tool knowledge, and train colleagues on new tools and technologies.
- Meeting Leadership: Lead internal and external meetings, representing the company in cross-functional calls with customers and customer initiatives.
- Supply Chain Collaboration: Collaborate with Supply Chain Management to ensure proper resourcing based on customer and project demand.
- Strategic Initiatives: Collaborate with the Program Director and Operations Manager to define and execute initiatives tied to the account roadmap and strategy.
Requirements:
- Localization Experience: Extensive experience in localization (7+ years).
- Project Management Expertise: Proven expertise in project management (5 years), with proficiency in methodologies and best practices.
- Skills: Excellent financial, communication, interpersonal, and customer service skills.
- Problem Solving: Ability to problem solve and think strategically in a deadline-driven environment.
- Customer Service: Proven ability to deliver superior customer service at all times.
- Technical Knowledge: Extensive knowledge of localization tools, TMS systems, industry-standard localization workflows, content management systems, and reporting tools.
- Organizational Skills: Strong organizational skills, able to meet deadlines and work under pressure.
- Collaboration: Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders, both internally and externally.
- Program Management: Experience in program management or providing strategic support to program managers.
- Independence: Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Language Skills: Fluency in English; additional language skills are a plus.