Our client is a global provider of localization, translation, and content services, this company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience.
Full-time/ Remote/ Location: LATAM EST working hours with occasional PST coverage
Summary
Our client is looking for a Customer Success Manager. This role offers potential for advancement and focuses on retaining, developing, and growing business from existing clients.
Responsibilities:
- Drive client satisfaction and achieve business goals.
- Collaborate with internal teams to align client goals with our localization solutions.
- Provide feedback to optimize service quality and client satisfaction.
- Represent our client professionally.
- Manage and close opportunities within accounts.
- Report activities to management.
- Lead tender/proposal activities and engage necessary resources.
- Motivate team members to ensure high client satisfaction.
- Attend and present at customer and internal meetings.
- Support marketing and revenue-generating activities.
- Monitor client processes and stay updated with changes.
Requirements:
- 2-3 years of relevant experience in account management and localization.
- Experience with client portfolios and consultative sales.
- Familiarity with CRM solutions, preferably Salesforce.com.
- Third-level qualification and formal sales training preferred.
- Passion for customer success and creative problem-solving.
- Integrity, ambition, vision.
- Strong organizational skills.
- Excellent analytical, communication, and presentation skills.
- Effective time and productivity management.
- AI Experience & knowledge are a plus.