Job summary:
Side International Japan is seeking a Head of Ongoing Relationship Management to join our growing business team within the Sales Department. This role will be responsible for leading and expanding existing client relationships while ensuring long-term satisfaction and account growth.
The successful candidate will be an integral part of the existing business team and report directly to the Senior Director of Client Success, who is based in the EU.
Duties and key responsibilities.
- Manage a team of ongoing relationship managers in Japan.
- Manage relationships with existing business accounts, especially key Japanese clients.
- Attend meetings, presentations and exhibitions with clients…
- Presenting side services in line with client briefs…
- Create effective solutions in line with client requirements…
- Cross-selling side services to existing clients.
- Work with delivery and support teams to maximise client engagement.
- Maximise client engagement by working with delivery and support teams.
- Position within national and international travel organisation as required.
Requirements:
- 10+ years of proven experience in a B2B environment within the video game services industry
- Strong track record in selling services — ideally in QA, localization, or other game development support areas
- Established network within the gaming industry is a plus
- Demonstrated ability to build and maintain strong client relationships
- Excellent presentation, communication, and interpersonal skills
- Able to manage multiple deals or projects at once while working independently in a fast-paced setting
- Skilled at influencing stakeholders and driving results across complex business environments — from senior executives to cross-functional teams
- Solid understanding of the video game development lifecycle
- Willingness to travel for meetings, conferences, and industry events as needed
- Native Japanese and fluent English (Written and spoken)
- Open to flexible working hours when necessary
Working Conditions
- Location: 7F Front Place Yotsuya, 3-2-1 Yotsuya, Shinjuku-ku, Tokyo 160-0004
- Work Hours: 11:00 AM – 8:00 PM (includes a 1-hour break)
- Work Style: Hybrid — 2 days in-office, 3 days remote per week
Benefits:
- Hybrid work system with 2 days a week in the office and 3 days a week remotely
- Incentive bonus
- Transportation expenses paid as stipulated (up to ¥50,000)
- Various types of social insurance
- Annual paid leave system
- Membership of external welfare service
- Refreshment space, coffee machine and office convenience store
About Side:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years’ experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit www.side.inc.