Position Summary
The Account Management team’s main focus is on supporting our clients’ stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our clients’ business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients’ expectations through efficient communication and quality on-time deliverables, while supporting profitable growth for our organization. The team will also work towards developing and expanding a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate, providing technology performance feedback as well as suggestions for improvements.
The Account Coordinator role is for individuals with some background or interest in the Translation & Localization Industry who wish to expand their skill set and begin to develop subject matter expertise. The Account Coordinator will focus on client relationships, account growth, profitability, as well as strategy. This role requires a business and tech-savvy, strategic thinker, strong communication and problem-solving skills, and a high level of cultural intelligence. The candidate should feel comfortable communicating with clients and have confidence leading projects.
Responsibilities
- Develop project quote proposals and project schedules for new and existing clients
- Manage translation projects, ensuring quality and on-time delivery, and maximizing profitability
- Focus on mid to large-size and/or multi-channel accounts
- Maintain accurate projected revenue on open projects and provide timely billing, adhering to company policies
- Develop and maintain data and information, including internal reports, client reports and account documentation
- Give departmental and team support by providing out-of-office coverage, process improvement suggestions
- Develop and help facilitate meeting presentations, both for internal teams and for external clients that will be co-presented with a senior team member or manager
- Work with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results
- Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges, and ensure our client’s ongoing satisfaction with our technology solution by monitoring performance
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Qualifications
- Minimum Bachelor’s Degree from a college or university
- Minimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setup
- Superior written and spoken business communication skills in Korean and English; (proficiency in an additional Asian language, such as Mandarin, Cantonese, or Japanese is a plus).
- Excellent interpersonal skills and a high level of confidence – this is a 100% client-facing and team coordination role
- Independent, self-motivated, results-oriented, and dynamic with careful attention to detail
- Demonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
- Hunger to learn and understand the client’s industry and landscape
- Proficiency with numbers – calculate budgets, forecasts, and discounts. Ability to crunch data and present in business meetings
- Proficiency in the use of Microsoft Office (Word, Excel, Outlook), MS Project is a plus
- Willingness to travel to off-site client or sales meetings