COMPANY DESCRIPTION & JOB PURPOSE
Hello, we’re TOPPAN Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.
We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, retail and e-commerce, and financial services. Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’.
We want to build a reputable company that attracts, develops, and retains exceptional talent in our industry.
Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence.
ACCOUNTABILITIES AND RESPONSIBILITIES
- Proactively interact with client contacts and key decision-makers at all levels throughout the TDL division and TDL in general
- Partner with clients in “think-tank” scenarios and discussions to help develop custom and innovative solutions for new/developing challenges
- Identify, analyze and qualify all growth opportunities and directly promote TDL service offerings to existing and prospective divisions
- Manage annual portfolio targets and achieve growth initiatives, based on upselling strategies
- Work closely with Operations to manage gross margin target of portfolio accounts
- Ensure the retention, growth, and ongoing satisfaction of assigned accounts by understanding, evaluating and addressing clients’ ongoing, changing, and unexpected needs
- Participate in competitive bidding events (e.g., RFPs) to support sales activities and contributes to the preparation of responses
- Work closely with Solutions team to prepare and present new services and solutions to clients within the scope of growth strategies
- Plan, prepare and conduct quarterly business reviews with assigned key accounts and leads all client interactions, including on-site visits
- Contribute input for service improvements and new solution designs by collaborating with Solutions, Marketing, and Sales teams
- Maintain and monitor written service agreements for assigned accounts, as well as pricing information within production platforms
- Understand client needs and demonstrate client-facing software solutions to target clients and prospects
- Ensure timely payment of assigned client account invoices through regular review, analysis, follow up, and escalation as needed
- Develop, implement, review and update Account Plans and drive them towards annual growth objectives in collaboration with the assigned operations team
- Review, analyze and manage the implementation of new Master Service Agreements (MSA), renewals, and all amendments
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in Business, Language, or other related field
- Fluent in English
- Minimum five years’ experience in the localization and translation industry with solid knowledge of US Health Care/Medical Device translation and localization sector
- 3+ years of hands-on experience managing enterprise-level client accounts and relationships
- Understanding of translation management tools (CAT tools)
- Demonstrated successful experience in development and implementation of complex enterprise account strategies strongly preferred
- Experience in training, mentoring, and coaching team members preferred
SKILLS
- Ability to provide clear direction, goals and objectives in a respectful manner
- Ability to communicate with and lead employees through changes
- Ability to make decisions and lead employees through problems on job-related issues
- Strong organizational skills in a fast-paced, deadline-driven environment
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure
- Fluent communication skills of written and verbal English
- Ability to report work orally and in writing as required including strong presentation skills
- A team player who can collaborate effectively with a diverse group of individuals
- Ability to establish and maintain cooperative working relationships
- Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision
- Ability to maintain confidentiality of information regarding company financial and other information
- Ability to resolve issues encountered in course of work in a professional and efficient manner.
- Quality focus and detail oriented
- Ability to determine root cause analysis
Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.
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