We are EastTechConnect Agency, and for over 6 years, we have been working on projects in the field of digital marketing and product localization in Asian markets.
We are looking for a talented and motivated Customer Support Operator with excellent Thai skills to work in the dynamic and fast-growing digital industry in our office in Nha Trang, Vietnam.
Qualifications & experience:
- At least a Bachelor’s degree in any discipline
- Excellent communication skills and a high literacy rate
- Native proficiency in Thai is required
- English language skills at a minimum of B1 level (Intermediate) or above
- Experience working in the Customer Support field will be a plus
Tasks & responsibilities:
- Respond to customer inquiries via phone
- Provide accurate, valid, and complete information by using the right methods/tools
- Resolve product or service-related problems by clarifying the customer’s complaint, selecting and explaining the best solution
- Maintain a deep knowledge of the company’s products, services, and policies
- Collaborate with team members and other departments to ensure customer issues are addressed effectively
Benefits:
- The salary range is 40000 baht per month (NET)
- Full-time, 5/2, shift work, including night shifts
- Office-based work (in our office in Nha Trang, Vietnam)
- Meal allowance and free accommodations
- Training provided
- Opportunities for career growth
- Long term work
- Friendly team
Hiring Process
- Recruiter Interview – A short call to discuss your background and the role
- Interview with Project Manager – A deeper conversation about your work approach and the team
Ready to join the team? Apply now — we’re excited to meet you!