Job Description
We are seeking a detail-oriented and technically skilled Localization Engineer to join our team. The ideal candidate will be responsible for managing and optimizing the localization operations for our software products and other various types of contents. With your deep understanding of localization best practices, combined with proficiency in automation scripts and Agile development methodology, you are expected to enhance our software’s global reach and user experience. An adeptness in Python, Perl, Bash scripting, JIRA, and more will enable you to orchestrate efficient, automated, and scalable localization processes.
Key Responsibilities
- Develop and maintain localization workflows and processes to ensure efficient and timely delivery of localized products.
- Collaborate closely with other Localization team members, Internationalization engineers, and diverse stakeholders to create solutions for technical localization issues including TM management, script development for data manipulation, and defining strategies for successful project executions.
- Utilize localization tools and software (e.g., TMS, MT engines) to manage translation projects and maintain translation memories and glossaries.
- Write and maintain an AI-driven source content analysis program for localization readiness.
- Troubleshoot and resolve issues in software localization processes, including localization tools and software (e.g., TMS, MT engines) and file processing.
- Devise and maintain AI-assisted quality evaluation frameworks to confirm usability of MT outputs and AI-generated translations.
- Design and maintain post-processing solutions to enhance raw MT output quality.
- Stay updated on industry trends and best practices in localization and internationalization.
- Create and maintain documentation related to localization processes, tools, and resources.
Qualifications
- Bachelor’s degree in Computer Science, Linguistics, or a related field.
- Proven experience as a Localization Engineer or in a similar role within the software industry.
- Strong understanding of localization and internationalization principles and best practices.
- Demonstrated expertise in programming languages (e.g., Python, Perl, Bash scripting) and markup languages (e.g., HTML, XML).
- Proven experience with XLIFF and other localization file formats, as well as localization tools (e.g., Phrase, SDL Trados, MemoQ) and version control systems (e.g., Git).
- Excellent communication skills, with the ability to work collaboratively in an international team environment.
- Strong attention to detail and problem-solving skills.
- Fluency in German or Dutch is preferred.
What We Offer
- Full ownership of the projects you work on.
- What you will be doing will have a huge impact.
- Team of passionate people who love what they do.
- Exciting projects, ability to implement your own ideas and improvements.
- Opportunity to learn and grow.
- and everything you need to be effective and maintain work-life balance:
- Flexible working hours.
- Hybrid work environment.
- Professional development funds.
- Choice of your laptop and other equipment.
- Premium Medical Insurance as well as Private Life Assurance.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.