Job Title: Client Manager, Client Operations
Reporting to: Client Operations Director
Role Description
Your position as Client Manager, Client Operations will manage the delivery of localized elements for multiple projects/clients and will be the liaison between internal teams, vendors, and clients. Client Ops Managers will build and maintain strong relationships with our clients while working in tandem with other team members in sales, production and media operations.
Specific Responsibilities
The day to day functions consist of, but are not limited to, the following:
- Being the day to day point of contact for the client, capturing new orders and requests and ensuring that these are disseminated to the local production teams.
- Capturing all client requirements and condensing into a clear and concise message to ensure that there is no ambiguity for local teams.
- Ensuring that delivery requirements and deadlines are met and any issues are proactively escalated to the client and/or the client operations director. Where required, key milestones in the production are escalated to the client to foster a feeling of confidence.
- Liaise closely with other Iyuno team members on complex or problematic projects and any new workflows to ensure a seamless process for the local teams.
- Working with the client ops director and operations to ensure that performance of in house, 3rd party studios and external freelancers is managed and any issues are escalated to production management teams.
- Monitor and communicate on End-to-End services from mastering, localization (graphics, subtitling, dubbing), and asset preparation, to audio/video/metadata packaging and delivery for various portals worldwide.
- Assist with tracking, data collection, and input of service and delivery metrics and KPIs accordingly.
- Monitor/manage the budget for individual projects and ensure that the cross-language project is remaining within the proposed budget and any overage is escalated.
Capabilities and Skills
- Excellent communication skills
- Excellent negotiation skills
- Ability to quickly grasp complex subject matters
- Ability to work to tight deadlines and under pressure
- Self-motivation
- Proactivity
- Ability to work independently and on own initiative
- Ability to be an excellent team player
- Good time management skills
- Excellent organizational skills
- Strong interpersonal skills
- Good attention to detail
- Excellent problem-solving skills
- Enthusiastic and willing to learn
Qualifications and Experience
- Bachelor’s degree desired or equivocal experience in client servicing job.
- Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.
- Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
- Interest in Media and Entertainment industries.
We offer
- Full time, permanent employment contract
- Private medical care
- Co-financed sports card
- Brand new office in Mokotów
- Flexible working hours
- Possible Hybrid work
- Truly international environment
- Salary dependent on experience and skills
- We are working in young and dynamic multinational environment with focus on teamwork. We are offering a challenging job and personal development.