Role Overview
- This is a full-time, remote role for Vietnamese-English speakers
- Over-the-Phone Interpretation (OPI) & Video Remote Interpretation (VRI) combined
- Our interpreters support hospitals, clinics, pharmacies, insurance companies, government agencies, schools, banks, customer service centers and many other organizations across the United States, facilitating communication between English-speaking service providers and Vietnamese-speaking clients
- The role requires professionalism, active listening, strong communication skills, and the ability to work efficiently in real-time conversations.
Responsibilities
- Interpret conversations accurately and professionally between Vietnamese and English speakers
- Support medical and non-medical interpretation sessions
- Follow interpretation protocols and professional standards
- Maintain confidentiality and comply with applicable privacy regulations, including HIPAA requirements
- Ensure clear and effective communication during live interpretation sessions
- Maintain a professional remote working environment
Work hours
- Monday to Friday
- Weekends off
- 7:00 AM to 4:00 PM EST, meaning
- 7 PM to 4 AM or
- 8 PM to 5 AM* (Hanoi time)
Compensations & Benefits
- 30,000,000 VND gross monthly
- 100% salary rate for Social & health insurance in accordance with Vietnamese labor law
- Paid public holidays and leave benefits in accordance with Vietnamese regulations
- Full-time employment with a Vietnam-based company
- Fully remote work environment
- Ongoing training and support
- Opportunity to work with an international team
Qualifications
- Fluent in Vietnamese and English
- Strong verbal communication and listening skills
- Comfortable working overnight shifts
- Stable high-speed internet connection
- Has a dedicated working place that is quiet and professional
- Good time management and reliability
Preferred Qualifications
- Interpretation or translation experience
- Experience in medical, legal, business, or customer-facing communication roles
- Degree in Translation, Linguistics, Languages, Medical, Legal, or related fields
- Familiarity with remote communication platforms or CAT tools
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