Our client is an international Translation and Localization company that specializes in localizing, translating, and interpreting media in more than 150 languages, for different sectors.
Working Hours: PST / Remote role based in LATAM
Summary: As part of the onboarding team, the Project Manager will be responsible for welcoming new clients, delivering product demos, and building an initial relationship before transitioning them to the regular Project Management (PM) team.
The goal is to support both the client and the internal team to ensure a smooth handoff.
Responsibilities:
- Scope and quote translation and localization projects for identified clients.
- Plan and monitor projects to meet deadlines, quality, and budget requirements.
- Manage client relationships and serve as the primary day-to-day contact for clients.
- Provide support and input to internal teams and clients
- Collaborate with international production teams to create, implement, and maintain appropriate client- or project-specific procedures, solutions, checklists, and instructions.
- Ensure the accuracy of financial project data, workflows, schedules, and processes to maximize efficiency and profitability.
- Resolve questions and issues in a timely and effective manner for clients and internal teams.
- Organize and participate in client meetings.
Requirements:
- At least 1-year of project management experience in the localization industry
- Knowledge of industry-related tools (CAT, OCR, TMS, etc.)
- Ability to work under pressure in a deadline-driven environment
- Strong customer service, negotiation, and problem-solving skills
- Attention to detail
- Excellent organizational, planning and multi-tasking skills
- Ability to provide clear directions and guidance to a small team
- Gathering basic production data for QBRs or other client reporting
- Strong passion for client interaction (must genuinely enjoy working with clients)
- Patience and a helpful, service-oriented attitude
- Customer success skills
- Strong interpersonal/people skills
- Background in account management or sales (a plus)