Quality Operations Project Coordinator (Localization expert) – UK Remote – 6 months (possible extension) – £24.50 per hour + holiday benefit
Responsibilities
- Support and engage with vendor quality stakeholders
- Oversee and support quality at the vendor level in a cross-vendor engagement.
- Monitor cross-vendor communications, and ensure compliance to guidelines and support as applicable.
- Support recruiting, testing, onboarding, and training of LQA specialists.
- Support quality operations and processes, such as
- Translation feedback: Manage requests, relaying feedback to vendors and relaying responses back to stakeholders
- Support maintenance of linguistic assets: Manage terminology updates for a set of locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; Support maintenance of Style Guides.
- LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support root cause analyses, executing timely on different LQA schedules.
- Oversee and triage a queue for general vendor linguists’ questions and needs.
- Report on quality results internally and externally. Ensure internal trackers are up-to-date. Share quality data with internal and external stakeholders, and create quality reports upon request.
Minimum Qualifications
- 3+ years of experience in localization project or quality management, preferably on the vendor side
- BA/BS in translation, linguistics or equivalent
- Experience with localization platforms, file formats, CAT tools, and translation management systems, such as SDL Trados Studio, Idiom WorldServer, or similar
- Ability to communicate clearly and efficiently with culturally diverse audiences
- Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
- Proactive, positive, “can do” attitude
- Adaptability to change and ability to navigate ambiguity
Preferred Qualifications
- Exposure to Localization quality management best practices
- Excellent communication, time management and organizational skills
- Previous experience with cross-vendor communications in localization environments
- Previous experience with localization quality management and a good understanding of the localization industry
- Familiarity with Facebook, Instagram, Messenger, WhatsApp and Virtual Reality products and content
- Knowledge of languages other than English