Job
Qultity Program Specialist
Description
Job Title:
Quality Program Specialist
Description:
Our Quality Programs team is looking for a highly motivated, analytical, and collaborative individual with the skills to perform accurate root cause analysis and help influence and drive solutions based on client-specific scope of work and processes.
Position Overview
- Must demonstrate excellent problem-solving skills and a passion for continuously improving quality metrics in line with client-defined standards and programs where excellence is always expected.
- The overall goal of our Quality Program is to reduce or eliminate persistent issues and improve the quality of deliverable assets to our clients, ultimately enhancing the end-user experience.
- In this role, you will work cross-functionally, actively engaging with Localization, Fulfilment, and Audio teams.
- The environment is fast paced, requiring the ability to work autonomously with minimal supervision and to manage aggressive deadlines.
- The ideal candidate will be diligent in investigating issues thoroughly and persistent in gathering data that factually supports cause and effect.
- You should also show an eagerness to improve existing quality yields and internal processes.
- The right mix of organizational and communication skills is key to success. Attention to detail and the ability to manage priorities effectively are essential.
- If you enjoy collaborating across teams, are open to learning, focused on metrics, and always keen to solve interesting challenges, this is the perfect role for you.
- This position will be onsite in the APAC region, working alongside our global counterparts.
Roles And Responsibilities
- Coordinate with cross-functional teams such as Subtitling, Dubbing, Fulfilment, and Client Services, as well as global points of contact.
- Promote high standards for localization quality.
- Work with teams to determine root causes of errors and monitor the implementation and effectiveness of corrective actions over time.
- Compile, manage, and report on weekly and monthly project metrics; attend meetings to align on project requirements.
- Support key quality initiatives under the direction of senior management, both individually and as a team contributor.
- Proactively escalate quality issues to team management.
- Review client rejections and ensure all responses are accurate and detailed.
- Monitor and measure progress to ensure programs and projects meet or exceed performance targets, with accurate status documentation.
- Identify and resolve quality issues related to APAC titles or languages.
- Provide insights that lead to both short-term resolutions and long-term improvements.
- Track trends and highlight areas for improvement.
Eligibility Criteria
- Strong command of Microsoft Office 365, including Excel (data organization) and PowerPoint.
- Impeccable verbal and written communication skills; comfortable presenting and clearly explaining subject matter to various levels of management.
- Strong analytical, problem-solving, and organizational abilities.
- Bachelor’s degree in Linguistics, Translation, Computer Science, Engineering, Communications, or a related field, plus 2+ years of experience in localization, quality control, or media workflows.
- Flexible and adaptable to shifting priorities; open to innovative ideas.
- Experience managing quality programs and performance metrics.
- Experience reviewing, analyzing, and optimizing workflows and processes, with an eye for identifying deficiencies and improvement opportunities.
- Experience working with large datasets, generating reports, and delivering data-driven insights.
- Ability to collaborate with and motivate a culturally diverse, distributed team.
About Deluxe:
Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others—offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
Headquartered in Los Angeles with offices around the globe, the company employs over 4,600 of the most talented individuals, developers, and industry veterans worldwide.
Learn more at: www.bydeluxe.com
Diversity Statement:
Deluxe is committed to inclusivity and fostering an environment where every employee feels comfortable bringing their full selves to work. We provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, color, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity, or expression.