At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.
As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.
DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.
This is your job:
- Analyze and promptly respond to customer queries related to the client’s platform.
- Develop expertise in our systems, evolving into a “Bot Builder.”
- Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering.
- Contribute to shaping and enhancing customer support processes.
- Perform translation activities between German and English for website, product, and knowledge base localization needs.
- Dedicate yourself to finding solutions to problems and proposing improvements to elevate the overall customer experience.
Your qualifications:
- 1-3 years of experience in a customer-facing technical support role, preferably in the tech industry, with SaaS experience considered a plus.
- Strong background in a software environment.
- Fluency in both English and German.
- Effective collaboration skills and a supportive mindset for team members.
- Proven ability to troubleshoot technical problems, find solutions to customer issues, and articulate complex solutions in written communication.
- Agility to thrive in a fast-paced environment, quick learning ability, and adaptability to changes in the product.
- Monitoring project progress and anticipating potential roadblocks.
- Desirable: Basic understanding of Javascript and/or Typescript
All applications will be treated in strict confidentiality
Please note that only shortlisted candidates will be invited to an interview