Overview
The Technical Writer creates technical content for software products using XML DITA structured authoring within a Component Content Management System (CCMS). Content is delivered in multiple formats for various user roles.
The Technical Documentation team supports software development teams by producing technical content for products integrated with e-commerce, CMS, marketing automation, PIM, and database platforms, ensuring effective multilingual content and resource management.
The technical writer ensures all technical content is created efficiently, consistently, meets quality standards, adheres to organizational requirements, and is delivered on schedule.
Description
- Think like a user to understand product needs.
- Plan and scope product documentation requirements.
- Organize material to create drafts.
- Gather information from product tracking tools.
- Collaborate with product managers and subject matter experts to understand user needs.
- Gather information from subject matter experts and online sources.
- Provide time estimates, status updates, and meet deadlines.
- Write, edit, and update topics in XML based on user roles.
- Break content into reusable, smaller chunks.
- Create, capture, and edit images according to team guidelines.
- Document and test the steps required to use the software.
- Follow style guides and organizational standards.
- Manage review workflows using an online review platform.
- Write new content and maintain existing content.
- Provide peer reviews for documents and online help.
- Assist with reviewing, publishing, and posting content.
- Contribute to team knowledge and assist other writers.
- Work collaboratively in a small team environment.
- Communicate challenges, concerns, and suggest process improvements to the manager.
- Perform special projects and duties as required.
- Oversee localization projects for technical documentation.
- Learn software products to become an expert user.
- Obtain required approvals.
- Work remotely 12:30 – 9:30 PM IST.
Please send your resume at pbajpai@transperfect.com if you are interested.