Our client is a mid-size translation provider committed to empowering immigrant and LEP communities through language access in different sectors, providing localization, translation, and interpretation services in more than 150 languages.
LATAM Remote – Working hours: 9 am – 6 pm Pacific Time (flexible)
Summary
The technology support specialist works to solve IT problems, ensures the software and hardware of all employees work correctly, creates custom solutions to automate internal processes, helps with the setup and configuration of new devices, provides training and support to users, and maintains documentation of IT procedures and solutions. They also collaborate with other departments to ensure seamless integration of technology and provide timely assistance to minimize downtime.
Responsibilities
- Workstation Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- User/System Administration: Manage user accounts, permissions, and system configurations.
- Licenses and Software Management: Ensure proper licensing and installation of software applications.
- Workstation Lifecycle Management: Oversee the deployment, maintenance, and retirement of workstations.
- Incident Management: Own and resolve incidents independently and/or in collaboration with the Systems team.
- IT Platform Support: Provide support across a wide range of IT-related platforms.
- Service Improvement: Work with the Systems team to identify and implement IT service improvements.
- Automation Promotion: Promote and implement automation to replace manual processes.
- Policy and Procedure Support: Support and champion Systems policies and procedures.
- Knowledge Base Maintenance: Maintain and update the technical knowledge base.
- Basic Network Troubleshooting: Perform basic network troubleshooting tasks, such as diagnosing connectivity issues and assisting users with Wi-Fi and VPN connections.
- Equipment Inventory: Manage and create inventories.
Requirements
- Demonstrate a minimum of 2 years of IT Support experience and Strong problem-solving skills.
- Knowledge of AzureAD
- Demonstrate an understanding and technical ability of key skills, such as Microsoft (SharePoint, Teams, MS Office package), Windows, MacOS, basic Linux, networking, EntraID (formerly AzureAD) Identity knowledge.
- Knowledge of Jira Service Desk and Intune enrollment.
- Familiarity with PowerShell scripting and VPN solutions.
- Exhibit sound and accurate judgment and include appropriate colleagues in the decision-making process.
- Be confident in your ability and adapt to changing priorities.
- Demonstrate a high level of internal customer service and be approachable.
- Demonstrate an ability to communicate technical issues to a non-technical audience.
- Strong experience in MS Excel.
- Basic knowledge of Microsoft Azure.