Job Responsibilities
- Provide accurate and professional Laos-English interpretation between customers and relevant parties.
- Interpret conversations clearly while maintaining the original meaning, tone, and context.
- The Laos interpreter will use appropriate industry terminology and understands common industry procedures and practices.
- The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
- Listen attentively and communicate information accurately in both Laos and English.
- Handle sensitive or confidential information professionally.
- Maintain a high standard of communication and service quality.
- Follow all company procedures, policies, and performance requirements.
- Ensure a professional and distraction-free environment while working from home.
Working Hours
- 5-day work week
- 9-hour shift: 8 hours login + 1-hour break
- Permanent night shift
- No shift selection – candidates must be flexible with the assigned night shift schedule.
Requirements
- C1/C2 level English proficiency
- Must be able to speak, read, and write Laos fluently
- Strong communication and active listening skills
- Excellent attention to detail and accuracy
- Comfortable working independently in a remote environment
- Must be willing and able to work permanent night shifts
WFH Requirements
Candidates must have:
- A private room or dedicated workspace
- A quiet and professional working environment
- No sharing of the workspace with others during working hours
- Stable and reliable internet connection
- Suitable equipment and environment to support remote work
- Ability to comply with the company’s WFH / 360° workspace audit requirements
Important
Candidates must be able to commit to a 100% permanent night-shift schedule and meet all Work From Home compliance requirements.
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