Payment, cancellation and refund policy

SECTION 1 – APPLICABILITY

This Payment, Cancellation, and Refund Policy has been written for all our users, clients, buyers, and other users who have used the services from the website of Localization Academy. This includes all customers from all parts of the world.

SECTION 2 – PAYMENT POLICY

The users will be able to pay for the courses available on and through our website either through Stripe or PayPal that are the only Payment methods available through Localization Academy’s website. We have the right to change, add or remove any payment gateway for our business. All of the payment platforms have their own rules and regulations for data collection and data processing policies which can be read by accessing the privacy policies of these payment platforms. You can follow the links for consulting the privacy policies of these platforms. The courses and services on our website will be paid through Stripe, and PayPal which are payment gateways on the Thinkific’s platform.

SECTION 3 – CANCELLATION POLICY OF ONLINE COURSES

We offer a 3-day free trial on all subscription plans. You may cancel your subscription at any time during the trial, and you will not be charged. If you do not cancel during the 3-day trial, your paid subscription will begin automatically. Please note: Once your subscription starts, we do not offer refunds. The free trial period is your opportunity to explore the platform and decide if it’s the right fit for you.

SECTION 4 – CANCELLATION POLICY FOR CERTIFICATION

No refunds are granted for any reasons whatsoever for our certification courses.

SECTION 5 – REFUND PROCESS

In case something unexpected happens — like you got charged twice or ran into a billing error — we’ve got your back. Once your refund request has been received and accepted, please allow 3 to 5 business days for your refund to be processed. If a refund is approved, the refunded amount will be credited to the original method of payment. This refund amount may take some time to show in the client’s records, so before contacting us, the users and buyers of our services are requested to check with their respective credit card companies, banks, or other payment services.

SECTION 6 – CONTACT US

If you have any inquiries, make sure to contact us through the following email: billing@localizationacademy.com. We aim to respond to inquiries within 48 hours.